Return & Refund Policy

ZAN USA wants you to feel confident in every purchase. If you need to return an item, please review our Return and Refund Policy for details on return eligibility, exchanges, and refunds.

1. Return Window

You can request a return within 30 days of receiving your order.

Once your return is approved, please ship the item back within 14 days of receiving our return instructions.

2. Return Requirements

To be eligible for a return, your item must be:

  • Unused, unworn, unwashed, and in its original condition.

  • Returned with its original tags, packaging, gift boxes, and any included accessories.

  • Accompanied by your order number or proof of purchase.

Jewelry: Items must show no signs of wear, damage, or alteration. Jewelry sets must be returned complete, including all pieces.

Handbags: Bags must be unused and free from stains, odors, scratches, or signs of wear. Please include all original straps, dust bags, and accessories supplied with your purchase.

3. Items That Cannot Be Returned

We cannot accept change-of-mind returns for:

  • Pierced earrings, for hygiene reasons.

  • Personalized, engraved, or custom-made items.

  • Gift cards.

  • Items marked “Final Sale” before purchase.

  • Items damaged through use, improper care, or alteration.

If an item arrives damaged, defective, or incorrect, please contact us. These situations are handled separately from change-of-mind returns.

4. How to Request a Return

Requesting a return is simple. Just email us at shopzanusa@gmail.com with the following information:

  • Your name and order number.

  • The item you want to return.

  • The reason for your return.

  • Clear photos, if the item arrived damaged, defective, or incorrect.

We'll review your request and email you the return instructions and return address.

Please contact us before sending anything back. This helps us identify your order and process your return correctly.

5. Return Shipping Costs

For change-of-mind returns: You are responsible for the return shipping cost if you change your mind or prefer a different size, color, or style. Original shipping charges are nonrefundable.

We recommend using a tracked shipping service and keeping your shipping receipt. We cannot process your refund until we receive and inspect the returned item.

For damaged, defective, or incorrect items: If we confirm that the problem was our responsibility, ZAN USA will cover the necessary return shipping costs and arrange an appropriate replacement or refund. Any applicable original shipping charges will also be refunded.

6. Damaged, Defective, or Incorrect Items

We're sorry if your order doesn't arrive as expected. Please inspect your items when they arrive and contact us as soon as possible if something is wrong.

For the quickest assistance, we ask that you report the issue within 7 days of delivery and include:

  • Your order number.

  • A brief description of the problem.

  • Clear photos of the item and its packaging.

Please keep the item and packaging until we provide further instructions.

The 7-day reporting period is a request to help us resolve issues quickly. It does not limit any rights you may have under applicable law.

7. Refunds and Processing Time

Once we receive and inspect your returned item, we'll email you to let you know whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days.

Please note that your bank or payment provider may take additional time to post the refund to your account.

Your refund will generally include:

  • The amount you actually paid for the returned item after discounts.

  • Applicable taxes paid on the returned item.

For change-of-mind returns, original shipping charges are not included in the refund.

If you haven't received your refund more than 15 business days after approval, please contact us at shopzanusa@gmail.com, and we'll be happy to help.

8. Exchanges

Want a different size, color, or style? Email us at shopzanusa@gmail.com before sending your item back.

Exchanges depend on product availability. If a direct exchange isn't possible, we may ask you to return the original item for a refund and place a new order for the replacement.

9. Order Cancellations

Need to cancel your order? Please contact us as soon as possible.

We'll do our best to help, but cancellation isn't guaranteed once order processing has started.

If your order has already shipped, you'll need to follow our standard return process, subject to applicable law.

10. International Returns

International orders follow the same return requirements, subject to applicable local law.

For change-of-mind returns, customers are responsible for return shipping costs and any associated customs charges.

Duties and taxes paid directly to customs authorities are not refunded by ZAN USA. You may need to contact the relevant customs authority to ask about a refund.

11. Your Consumer Rights

Your satisfaction matters to us. Nothing in this policy limits or removes any rights or remedies you may have under applicable consumer protection laws.

12. Contact Us

Need help with a return, exchange, or refund? We're happy to assist.

ZAN USA
Email: shopzanusa@gmail.com
Website: www.shopzanusa.com
Business Hours: Mon-Sat (8 AM to 5 PM)