Shipping & Delivery Policy

ZAN USA is committed to making your shopping experience simple and convenient. This policy explains how we process, ship, and deliver your jewelry, handbags, and accessories, including shipping costs, delivery estimates, and order tracking.

1. Order Processing

Orders are processed after payment has been confirmed.

  • Processing time: Orders are typically prepared for shipment within [1–3 business days].
  • Business days: Processing times exclude weekends and public holidays.
  • Order confirmation: You'll receive an email confirming your order after checkout.
  • Shipping confirmation: Once your order ships, we'll send you a confirmation email with tracking information when available.

Processing time is separate from shipping time. Please allow for both when estimating when your order will arrive.

2. Shipping Methods and Delivery Estimates

Available shipping methods and estimated delivery times depend on your delivery address and the shipping options offered at checkout.

Your estimated delivery timeframe will be provided at checkout when available. Delivery estimates begin after your order has been processed and shipped.

Please note that delivery dates are estimates, not guaranteed arrival dates, unless expressly stated otherwise.

3. Shipping Costs

Shipping charges are calculated according to the available shipping options, your delivery address, and your order details.

Any applicable shipping fees will be displayed at checkout before you complete your purchase.

If a free shipping promotion is available, the qualifying conditions will be displayed on our website or during checkout.

4. Domestic Shipping

For orders shipped within the United States, available shipping methods, applicable charges, and estimated delivery times will be displayed at checkout.

Please ensure your shipping address is accurate and complete before placing your order. Incorrect or incomplete addresses may cause delivery delays or additional shipping charges.

5. International Shipping

International shipping availability depends on your destination and the shipping options offered at checkout.

International orders may be subject to customs duties, import taxes, and other fees imposed by the destination country. Unless otherwise stated at checkout, these charges are the customer's responsibility.

Customs inspections and international shipping procedures may affect delivery times. ZAN USA cannot guarantee that international orders will arrive within a specific timeframe.

6. Shipping Delays

We do our best to ensure orders arrive within the estimated delivery timeframe. However, delays may occur due to circumstances beyond our reasonable control, including:

  • Carrier delays or operational disruptions.
  • Severe weather or natural events.
  • Customs inspections and clearance procedures.
  • Incorrect or incomplete delivery addresses.
  • Public holidays or unusually high order volumes.

If your order is delayed, please contact us, and we'll do our best to help.

7. Incorrect Shipping Address

Please review your shipping address carefully before completing your order.

If you notice an error, contact us as soon as possible at shopzanusa@gmail.com. We'll try to update the address if your order hasn't been processed or shipped.

Once an order has been shipped, we may be unable to change the delivery address. We cannot guarantee that address changes or delivery redirections will be successful.

8. Lost, Missing, or Undelivered Packages

If your package hasn't arrived within the estimated delivery timeframe, please check the tracking information and confirm the shipping address provided at checkout.

If the tracking information indicates that your package was delivered but you haven't received it, we recommend checking with household members, neighbors, or your local delivery carrier.

If you still cannot locate your package, contact us at shopzanusa@gmail.com with your order number. We'll review the available information and help you determine the next steps.

Any resolution will be handled in accordance with applicable law and the circumstances of the shipment.

9. Damaged or Incorrect Items

Please inspect your order when it arrives. If an item is damaged, defective, or different from what you ordered, contact us at shopzanusa@gmail.com as soon as possible.

Please include your order number, a description of the issue, and clear photos of the item and its packaging.

We'll review your request and explain the available options, which may include a replacement or refund, in accordance with our Return and Refund Policy and applicable law.

10. Contact Us

Have a question about shipping or delivery? We're here to help.

ZAN USA
Email: shopzanusa@gmail.com
Website: www.shopzanusa.com
Business Hours: Mon-Sat (8 AM to 5 PM)